Shipping & Delivery
Domestic (U.S.) Shipping
Standard Shipping- (7-15 business days)
Priority Shipping- (3-5business days)
For domestic shipping we use USPS & UPS. All orders over $500 will require a Signature Confirmation upon delivery. USPS & UPS will leave a notice if no one is available to sign for the package. Customer is then responsible to make arrangements for pick up if final attempts to deliver have been made. The customer is responsible for signing for their package. Ace Hair Extensions & Co. is not responsible if someone other than yourself signs for your package, or if the package gets lost or stolen.
Orders can be shipped to APO/FPO military address and are shipped by the UPS only, and will also require signature confirmation upon delivery.
Ace Hair Extensions & Co.ships world wide. Ace Hair Extensions & Co. uses UPS, for international shipments. International shipments must clear customs. The rules and requirements for customs clearance vary from country to country. International orders are subject to duties and taxes according to their country of origin. Ace Hair Extensions & Co. is not responsible for duties and taxes. At this time we do not offer rush orders delivery for international orders.
SHIPPING DELAYS, LOST OR DAMAGED PACKAGES
Please note that we are not responsible for any shipping or delivery delays. Please make sure you provide us with the correct shipping address. If a package is stated to be "undelivered" and returned because of an incorrect address supplied by the buyer, the buyer will be help responsible for the re-shipping fee for the item to be ship out.
Please Note: Once we assign your package to the shipping carrier, the package is no longer in our control and becomes the carriers responsibility.
Can I cancel or change an order after I've placed it?
Getting your order to you with speed and accuracy is our top priority. Once you submit an order, the shipment process begins immediately and we are unable to honor requests for item changes or after 24 hours the order was placed.We do not accept orders cancelation.
We appreciate your understanding. If you need immediate assistance, please contact us at email@example.com Monday-Friday 9am-7pm (ET), excluding local and national holidays.