Shipping & Delivery

All orders ship same day if placed before 4:00 p.m. EST Monday - Friday unless there is a fraudulent warning or shipping address error. We never ship during weekends or holidays.  All shipments have real time tracking and verified tracking numbers so you can track your items 24/7 with delivery confirmation.

When shipped, orders will take a few hours to update tracking. You will get a shipping confirmation once shipped.

Can I cancel or change an order after I've placed it?

Getting your order to you with speed and accuracy is our top priority. Once you submit an order, the shipment process begins immediately and we are unable to honor requests for item changes or order cancellations. Once you have received your order, we would be happy to assist you with an exchange or return. Please note, Ace Hair Extensions & Co. is not liable to provide a return shipping label or refund shipping fees.Ace Hair Extensions & Co. cannot assume liability for packages not received due to an incorrect shipping address.

We appreciate your understanding. If you need immediate assistance, please contact us at info@acehairextensionsco.com Monday-Friday 9am-7pm (ET), excluding local and national holidays.

Ace Hair Extensions & Co. is not responsible for lost or stolen packages.

Why was my package returned to sender? What happens to my order?

Packages can be returned to sender for various reasons:
- Incorrect Address
- Unclaimed Package
- Carrier cannot access address
- Too many failed delivery attempts

If your package has been returned to sender please contact our customer service team via email at info@acehairextensionsco.com If your package is received back to our warehouse without notice Ace Hair Extensions & Co will attempt to reship your order to the provided address if the order is retuned to sender for a second time a refund will be issued minus restocking and shipping fees.

SHIPPING GUARANTEE

DHL 2 Business Day = 4th Business Day

Priority 2-3 Business Day = 5th Business Day

Standard 2-10 Business Day = 12th Business Day

Express International 2-4 Business Day = 6th Business Day

Standard International 7-15 Business Day = 17th Business Day

 

SHIPPING WITHIN THE USA

Expedited shipping is available.
See all shipping methods and estimated shipping times below.

Please note that shipping carriers may experience delays due to unforseen circumstances which Ace Hair Extensions & Co. is not responsible for.

STANDARD SHIPPING 2-10 BUSINESS DAYS
USPS PRIORITY MAIL 2-3 BUSINESS DAYS
DHL 2 DAYS 2 BUSINESS DAYS
DHL OVERNIGHT 1 BUSINESS DAY
USPS GROUND for flammable items only 2-10 BUSINESS DAYS

INTERNATIONAL SHIPPING

See all shipping methods and estimated shipping times below.
Please note, international orders are subject to a duty tax that is charged upon delivery.
The recipient of the Ace Hair Extensions & Co is responsible for this additional charge.

PLEASE NOTE - WE ARE UNABLE TO SHIP FLAMMABLE ITEMS INTERNATIONALLY

USPS International 7-15 BUSINESS DAYS
DHL International Priority 2-4 BUSINESS DAYS